How We confirm your Bookings?
Following receipt of your request to book an India tour package, we will send you an email requesting permission to make bookings for specified services in your name. We will email you a formal Official Tour Package Confirmation information containing all final hotel names, travelling dates, and final tour itinerary once we have booked all of your hotel bookings and other services. Then, as a mark of our commitment to arrange your trip with us, we will ask for a 30% advance transfer as a guarantee, and the remaining 70% will be paid to us after you are in India. As a result, the relationship between you and us will remain transparent.
Our Payment Policy is as under
For all contracted services, a deposit is required to retain the reservation on a confirmed basis, and the rest can be paid before your departure from your country or after your arrival in India, as agreed upon by team management and guests. Management staff have the authority to determine the amount to be paid as an advance payment depending on the type of the service and the period of time until the service begins. Apart from the aforementioned, full payment is required in advance in some circumstances, such as Special Train Journeys, hotel or resort bookings during high season (Christmas, New Year) (as specified in your tour proposal).
Mode of Payment for FIT (Frequent Individual Travelers):
- 30% of the amount-confirmation of the order
- 70% of the amount – after arrival to INDIA / Day 1 of the tour.
Mode of Payment for GIT (Groups Independent Travelers):
- 50% of the amount – confirmation of the order
- 50% of the amount – before arrival to INDIA / One month earlier of the tour starting date.
Overseas advance payment can be made through Wire Transfer to our Bank or by Credit Card.
Flexibility
We can also customize all the proposed tour packages as per your travel requirements and extend your tour to nearby more cities.
Physical Requirements:
All proposed tour packages are very simple and less number of physical activities involved. No physical preparation is required to make the most of the journey. If you require Wheel Chair or any other assistance we will definitely provide you with the best of our efforts.
Activities Included:
We will offer you a detailed India Trip Program with accommodation options and pricing when we get your travel quotation request. The tour’s activities are listed in the “Package Inclusions” section.. All additional activities are optional and must be paid for separately. If you decide not to participate after receiving confirmation on the planned schedule, the cost of the included activities will not be refunded.
Money Exchange:
The Indian Rupee is the country’s official currency (INR). An Automated Teller Machine (ATM), which are widely available in most places, is the most convenient and cost-effective way to receive local money. Our driver may also transport you to an Authorized Money Exchange Center, where you can exchange currencies at competitive rates.
Indian Meals:
While travelling with us, you’ll get the opportunity to taste some of India’s delectable cuisine. Your tour guide will recommend reputable and specialised eateries in each city so you may indulge in delectable Indian cuisine.
Cancellation and Refund Policy
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reasons we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
- 30 days prior to arrival: 30% of the tour cost will be charged as retention
- 15 days prior to arrival: 50% of the Tour cost will be charged as retention
- 7 Days prior to arrival: 70 % of the Tour cost will be charged as retention
- Less than 7 Days or No Show: 100% of the Tour cost will be charged as retention
In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).
Refund Policy
If you cancel after the trip has begun, your refund will be limited to the amount we are able to collect from the hoteliers and contractors we use. We are not responsible for any refunds for unused hotel accommodations, chartered transportation, or missed meals.
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In regard to refund of unused/unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2-4 weeks due to banking procedures. If the refund is made to the credit card amount or to bank account, the bank charges would be debited from the refund amount.
Spending money:
Because every visitor is unique, their spending money requirements will change. Some travellers drink more than others, while some choose to buy more souvenirs than the majority. When it comes to allowing for beverages, shopping, extra activities, and tipping, please consider your individual spending patterns. When organising your vacation, keep the following particular suggestions in mind.
Emergency contact:
In the case of a genuine crisis or emergency Travel Santa office can be reached on +91 97010 21212 during business hours (10.00am to 8pm) or after hours on 00919829257777.
For all other enquiries please fill the form in our contact us page and our representative will get back to you shortly.
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Emergency Funds:
Please also make sure you have access to an additional USD $ 200, to be used when unforeseen incidents or circumstances outside our control (eg. a natural disaster, civil unrest or an outbreak of bird flu) necessitate a change to our planned route.
Visa Requirement
Individual travellers are responsible for obtaining visas. The visa requirements for your journey differ based on your origin and destination. Most nations demand you to have a passport that is valid for at least 6 months.
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We try to keep the following information as up to date as possible, but rules do change, so make sure you double-check. Residents from other countries can contact their respective embassies or travel agents for more information.
FOR INDIAN VISA:
- Belgium: Yes – in advance
- Canada: Yes – in advance
- Germany: Yes – in advance
- Ireland: Yes – in advance
- Italy: Yes – in advance
- Netherlands: Yes – in advance
- New Zealand: Yes – in advance OR on arrival*
- Spain: Yes – in advance
- South Africa: Yes – in advance
- Switzerland: Yes – in advance
- United Kingdom: Yes – in advance
- USA: Yes – in advance
There is NO visa on arrival in India for most nationalities. Indian visas can NOT be obtained in Nepal.
Tourist visas are available in Single and Multiple Entry. Be sure to check the date you require a visa from and the length of time you will need to cover, especially if you change countries during your trip.
*Visa on arrival is available for select nationalities, including New Zealanders provided that specific criteria can be met. See link below for more information.
Our Liabilities & Limitations
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges by Govt of India, the same would be charged as extra.(if we are providing you the same).
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Travel Santa one of the luxury travel operators in India acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
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All itineraries are example itineraries designed to give you an idea of what to expect on your trip. Weather, road conditions, the physical capabilities of the riders, and other circumstances may force schedule adjustments either before or during the tour. In the benefit of the tour participants’ safety, comfort, and general well-being, we retain the right to adjust any timetable.
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We will not be held liable for any programme delays or changes, as well as any costs incurred directly or indirectly as a result of natural disasters, flight cancellations, accidents, breakdowns of machinery or equipment, breakdowns of transportation, weather, sickness, landslides, political closures, or other untoward incidents.
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We will not be liable for any loss, injury, or damage to person, property, or otherwise in connection with any accommodation, transportation, or other services, resulting directly or indirectly from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transportation, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
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We don’t have any insurance to cover the costs of an accident, illness, theft, or other unforeseen circumstances. It is recommended that visitors obtain such insurance in their own country. The customer is responsible for all luggage and personal property at all times.
Please Note: Credit Card Payment will be accepted only if the Card Holder or one of the Card holders from the group is touring India.
Issues on your trip
While we constantly strive to give the greatest possible vacation experience, things may and do go wrong due to the nature of travel and the places we visit. If an issue arises while you are on your trip, you must immediately notify your guide or our local agent so that they can do everything possible to resolve the situation and minimise any potential negative impact on the rest of your trip.
You may also write us at:Â info@travelsanta.in addressing your issues and on receiving your email we will rectify the issue at the earliest.
Feedback
After your travels, we want to hear from you! We rely on your feedback. We read it carefully. Feedback helps us understand what we are doing well and what we could be doing better. It allows us to make improvements for future travellers. Kindly send us feedback at: info@travelsanta.in
